Shipping Information

Shipping policy

As soon as you place your order, you will receive a confirmation email. Then, it takes 3-5 business days to process your order, after which we will ship your parcel. Until your order has shipped, it will remain "unfulfilled" on your account.
Please make sure you are certain of the product specifications, as all orders placed are final. You have 1 hour following your order to proceed with any changes. After this timeline, we can't guarantee any changes on the order.

Pre-order disclaimer: All order placed during the pre-order period will ship early September.

If you have any questions, please contact us 24/7 at help@ustawi.com.

Shipping:

USA:

  • Standard – between $5.95 and $9.95
  • Express shipping: between $19.95 and $24.95

INTERNATIONAL:

  • We currently do not offer international shipping

*business days - We ship Monday through Friday with no interruption, excluding weekends and holidays. You will receive your tracking number as soon as your order has shipped.

For Standard shipping, we ship using USPS, UPS and UPS Mail Innovation, FedEX and FedEx Smart Post, Asendia & DHL.

Orders can be tracked through USPSUPSFedEXDHL GLOBAL MAIL & Asendia.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Please allow 1 – 4 days for the tracking information to show.
In some rare case, the tracking information may not updated but you will still receive your order.

Please note that Ustawi is not responsible for the package after the tracking information shows it was successfully delivered to destination. If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification

Free Courier Phone Numbers:

  • USPS: Call 1.800.ASK.USPS (+1(800)275-8777) Press 6 and then 4 for Customer Service
  • UPS: Call 1.800.PICK-UPS (+1(800)742-5877)
  • FedEX: Call 1.800.GoFedEx (+1(800)463-3339)
  • DHL Global Mail: Call +1(317)554-5191


NOTES:
1. We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 3-5 business days to process the order and we cannot be held liable for any carrier's guarantees.
All shipping charges are not refundable.

All of our shipments include Tracking with Indirect Signature Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier to investigate this issue.
We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address.